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Hiring a full-time contractor At A Fast-Growing Startup to help assist the Customer & Product Success teams with daily tasks and projects
Posted: 12/08/2020
Position: Full Time
About This Job:
At RippleMatch, we help entry-level candidates find high-skill jobs. Figuring out where to begin a career is a huge decision, but students are often forced to rely on overstretched career services centers and small personal networks when they begin their job search. We have built the first product ever to automate early career recruiting and career coaching. Our software helps companies build diverse and high-quality teams and helps candidates find the right opportunity. Since launching RippleMatch from our college dorm room, we have taken off on college campuses, raised over $10.7 million in venture funding, and brought on some of the most exciting companies in the country as customers. Our tight-knit team of 40+ talented people works hard, celebrates wins, and cares deeply about changing the way finding a job works.

We are hiring a long-term contractor that can commit to working full-time through Q1 2021. You will work with our Product Success and Customer Success teams to help maximize our annual customers' hiring results on our platform and take-on a variety of tasks that come with the ambiguity of working at a startup. Our Product & Customer Success teams spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire.
Roles & Responsibilities:
One of your main responsibilities in this role will be reviewing candidate applications, checking them to ensure they are accurately filled out, and sending the applications to our Clients. With that said, you will also take on projects and a variety of ad hoc tasks that may arise within the Product and Customer Success Teams. And as you become more comfortable within our product and within our team, your responsibilities will continue to expand.

Additional responsibilities that this role may consist of:
  • Provide daily operational support for our team and annual partners
  • Manage account maintenance tasks, and handle ad hoc customer requests
  • Communicate with students on our platform to update them on the status of their applications
  • Solve tricky customer requests, such as cross-referencing data, and finding specific data points that answer customer questions
  • Manage the full lifecycle of projects. Some examples of projects that may come up are virtual event management for our clients who use our Events platform, creating data reports and presentations for clients, and other ambiguous projects that may arise
  • Write engaging marketing emails which describe the job opportunities on our platform
  • Send email campaigns which reach thousands of students across the country
  • Help students find their dream jobs
Requirements & Qualifications:
What you'll bring to the team/requirements:
  • 2+ years of professional experience working on detail-oriented projects and tasks
  • A commitment to working full-time through at least Q1 2021. We expect this contractor to treat this as a full-time job.
  • Laser-focused attention to detail and willingness to tackle any assignment that comes with the ambiguity of a startup, no matter how large or small
  • Experience managing projects from the beginning of the ideation phase through to final conclusion and reflection
  • Resourceful problem-solving and determination to find creative customer solutions
  • Excellent written & verbal communications skills
  • Experience using Excel or Google Sheets, and an overall comfort digging through large amounts of data
  • An interest in technology or Software-as-a-service (Saas)
Skills Required:
General Computer Skills
Attention to Detail Level 5
Microsoft Excel Level 2
Customer Service
Customer Support Level 3
Writing & Content
Content Writing Level 3
Design & Multimedia
Microsoft PowerPoint Level 3
Sales & Marketing
Data Analytics Level 3
Business Services
Project Management Level 3
Recruiting Level 2
Finance & Management
Recruitment Level 2
Recruiter Level 2