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Job Details
All Star Customer Service Rep
Posted: 02/16/2021
Position: Full Time
About This Job:
LuluCartoons is a leader in custom cartoon portraits. Our portraits are made with the high standard and care for our customers and sold world-wide.

We are fulfilling out 30,000th order right now and as the company grows, we are in search for passionate, dedicated, hardworking customer service reps to join our team.

Everyday hundreds of people around the world choose LuluCartoons to create personalized art and gifts for their loved ones.

You must be an experienced customer service rep, have a positive attitude, and be willing and able to learn and adapt.

Minimum Requirements:
- Strong English fluency
- Experience with E-commerce
- Technical experience (must be comfortable with helpdesk software, project management software experience a plus)
- Willingness to learn and adapt to new situations. Processing custom portraits is a complex domain, so you have to be up to the challenge.


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Roles & Responsibilities:
We use Email and Chat
 
Gorgias
Trello
Slack
Shopify
 
Follow up with customers on their portraits, refine and define requirements, overall just making the customer experience awesome.
Requirements & Qualifications:
Minimum Requirements:
- Strong English fluency
- Experience with E-commerce
- Technical experience (must be comfortable with helpdesk software, project management software experience a plus)
- Willingness to learn and adapt to new situations. Processing custom portraits is a complex domain, so you have to be up to the challenge.
 
Please answer these tests and send the result of the second exam: 
https://forms.gle/ayLYyrTZoUX9Vknz9
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Incomplete applications will not be considered.
 
Thank you!
Skills Required:
Writing & Content
English Punctuation Level 5
Customer Service
Shopify Support Level 4
Chat Support Level 4
Email Support Level 4