- Organizational Skills
- Basic knowledge of SEO or SaaS
- Experience in working in the customer service industry as a Team Leader or Manager
- Past experience in working with Project management platforms, Zendesk, Slack, and Intercom
- Critical thinker, able to exercise sound judgment.
- Ability to generate reports, identify team opportunities and create plans for improvement
- Past experience in managing and coaching CSRs, creating an acceptable glide path
- Generate reports, charts, and analysis for KPIs at the executive level