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Job Details
It Technician
Posted: 04/23/2021
Position: Full Time
About This Job:
We are looking for IT Technicians who are driven, competent, and results-focused.
 
Who we are:
 
  • Digital Seattle is a world-class Managed Services Provider in the greater Seattle area, and we’ve been serving the IT needs of businesses in our community for 25 years.
  • We maintain an awesome company culture with friendly co-workers that focus on success for the entire team - collaboration is encouraged!
  • We foster a strong sense of personal and team accomplishment and the feeling that what you do really matters!
  • We offer competitive compensation, rewarding top performers and providing career development opportunities.
Roles & Responsibilities:
 
What we’re looking for in you:
 
  • Clearly and effectively communicate technology concepts through written and verbal methods to people with varying degrees of technical comfort.
  • Provide day-to-day support for users across all our clients.
  • Participate in the planning and implementation of projects and professional services as your position requires.
  • Configure hardware and software solutions, as your position requires.
  • Be diligent in the timely documentation of processes, environments, and work performed.
  • Demonstrate effective, efficient troubleshooting skills and intentionality in your methods.
  • Ability to work on multiple priorities simultaneously and adapt to changes quickly.
  • Capable of maintaining focus, direction, and composure during high-pressure situations.
  • Must be organized, detail-oriented, and have the ability to work independently with little supervision, as well as cohesively within a team.
  • Adhere to documented standards and best practices.
  • Perform additional responsibilities and tasks as needed to support Digital Seattle and its clients.
 
Your ultimate success in this position will be measured by your ability to:
 
  • Maintain high levels of client satisfaction through timely resolution of issues.
  • Effectively set, manage, and meet expectations with clients and internally.
  • Achieve a billing metric aligned with your responsibilities and salary.
 
Requirements & Qualifications:
Your responsibilities and compensation will be based on your familiarity and experience in the following areas, among others:
 
(We don’t expect that everyone applying will know or be an expert in everything listed. However, the more areas you are familiar with and can demonstrate competency in, the more value you will bring to our organization.)
 
  • Networking concepts, including IPv4 and IPv6 standards, subnet planning, and VLANs.
  • Router and firewall technologies, including IP routing, NAT, and VPN
  • Microsoft enterprise ecosystem, including Windows Server, Active Directory, Azure / Microsoft 365, Office applications, and more
  • Server virtualization platforms, including Microsoft Hyper-V and VMware ESXi
  • Common server functions (including DHCP and DNS) as well as Microsoft-specific server functions (including Group Policy, Print Services, File Services and DFS, Remote Desktop Services, and IIS)
  • Enterprise email solutions, including Microsoft Exchange, Microsoft 365, and Google Workspace
  • Database server solutions, including MS SQL, MySQL, MariaDB, PostgreSQL, and others
  • Desktop computer imaging using WDS or other tools
  • VoIP phone systems and carrier voice services (including SIP, PRI, POTS, and others)
  • ISP and carrier data services (including fiber, EoC, cable, T1, and MPLS)
  • Backup, disaster recovery, and business continuity solutions
  • Network/user security best practices and implementation methodologies
  • IT environment monitoring and management
  • Device scripting and automation
  • Low-voltage cabling and infrastructure installation
  • IP surveillance and access control technologies
  • Customer service skills, relationship development, and crisis management techniques
  • Excellent listening and communications skills, both verbal and written
Skills Required:
Administrative Support
Desktop Support Level 3
Web Host & Server Management
Network Administration Level 3
Programming & IT
Windows Server Level 3
Virtualization Level 3
Networking & Security Level 3
Microsoft Exchange Level 3
Firewall Level 3