Back
Job Details
Bilingual (chinese-english) Non-voice Customer Support
Posted: 04/07/2021
Position: Full Time
About This Job:
We're looking for a Bilingual Chinese - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
 
What We Offer:
 
  - Convenience in working from home
  - Fun and collaborative international working environment
  - Opportunities for career advancement
  - Training and growth opportunities
  - Paid leave with tenure of one(1) year and above
 
If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!
Roles & Responsibilities:
  • Translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
  • Ability to assess each customer’s issues
  • Team player
  • Ability to prioritize and multitask
  • Can work with minimal supervision
  • Should have the ability to assess each customer’s issues
 
Requirements & Qualifications:
  • Great Chinese and English communication skills, both written and oral
  • Must be able to work remotely and full-time (at least 40 hours per week)
  • Knowledge of Domains, SEO, and Analytics is a plus!
Skills Required:
Customer Service
Chat Support Level 1
Email Support Level 1
Customer Support Level 1
Translation & Languages
Simplified Chinese (China) Level 1