Back
Job Details
Customer Service Representative
Posted: 05/03/2021
Position: Full Time
About This Job:
Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Roles & Responsibilities:
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Requirements & Qualifications:
  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays and weekends
  • Excellent verbal and written communication skills
Skills Required:
Customer Service
Customer Support Level 2
Writing & Content
Communications Level 2
Administrative Support
Telephone Handling Level 2