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Maintenance Coordinator - Property Management
Posted: 10/06/2021
Position: Full Time
About This Job:
The Maintenance Coordinator is responsible for managing all incoming work orders from start to finish. They will respond instantly to new service requests, communicate with residents, troubleshoot maintenance issues, and coordinate service with vendors and residents. 
Roles & Responsibilities:
 
  • Ensure a positive resident experience
  • Answer phone calls and make outbound calls; manage emails and text messages
  • Qualify incoming work orders by asking exploratory questions regarding the maintenance concern
  • Troubleshoot maintenance issues
  • Dispatch service through the preferred vendor network
  • Follow up on work orders consistently until completion
  • Compare invoices to the requested work and address discrepancies
  • Manage the Vendor network
  • Schedule and perform semi-annual surveys of every property in the portfolio
  • Source new vendors and promote lasting relationships with current vendors
  • Execute all other duties assigned by the Company Owners or Property
Requirements & Qualifications:
Positive, up-beat attitude; unwavering ethics and a strong sense of responsibility
Native English--Verbal and Written
Great troubleshooting experience--understands how to walk customers through an issue to truly understand the problem
Ability to make our customers feel valued
Thrives in a fast-paced environment that requires quick-thinking and multi-tasking
Exceptionally organized and detail oriented
Experience with US residential home systems, construction terminology, and common maintenance & repair tasks
Enjoy working within a process-oriented system while finding ways to improve the processes
Innate desire to accomplish tasks correctly the first time
Loves software and technology; quick learner
Skills Required:
Customer Service
Technical Support Level 5
Customer Support Level 5
Administrative Support
Virtual Assistant Level 5
Time Management Level 5
Admin Assistant Level 5