Job Details
Customer Experience Officer
Posted: 06/09/2021
Position: Full Time
About This Job:
Join AMD Telecom for an intelligent present and a thriving tomorrow...
What Are We Looking For?
We are searching to recruit an Customer Experience Officer  to staff our continuously growing Enterprise department. Our ideal candidate will act as the main connection between account managers and prospect customers.
Who are you?
Someone who is numbers driven, self-motivated, hard-working, and a team player! You are the link between our customers and us! The person that our customers can rely on for any issue that they might have. You love technology and new trends in the digital marketing world! 
What we offer:
  • Competitive salary that is designed to ignite you
  • Permanent contract of employment 
  • A fun and fast-paced environment with the best people
  • On-boarding training plan & mentoring program for the new starters
  • Human resources development program for all the employees
  • Travels through the world to attend events
  • Top tools and a sales methodology designed to help you shine and sell as best you can!
  • The opportunity to impact the growth of our business and become an expert in our industry
  • A self-driven, high-performance culture with individualized development plans that focus on personal and professional growth
Roles & Responsibilities:
What will you do?
  • Presentations of our services to our customers (via Video Calls)
  • Book meetings between the customers and our account managers
  • Reply\send written quires of Spanish Speaking customers (via email)
  • Handle our live chat for Spanish Speaking Customers
  • Monitor OTRS system in order to ensure the resolution of any sales’ issue 
  • Assist clients on sales-services issue
  • CRM administration
  • Contract preparation and quotes for our customers
Requirements & Qualifications:
What will make you the ideal candidate?
  • Excellent communication - presentation skills in English and Spanish language 
  • Love about technology and new trends
  • 2+ years of experience as Sales Administrator, Secretary or relevant job position
  • High organizational skills and ability to manage a number of projects at the same time
  • Excellent Computer Skills, CRM and MS Office
  • Ability to prioritize personal workload.
  • Ability to work under pressure to target group goals
  • Quick learner and driven to succeed in a fast moving environment
  • Energetic, flexible, collaborative and proactive
Skills Required:
Sales & Marketing
CRM Level 1
Account Management Level 1
Customer Service
Customer Support Level 1