Job Details
Reception And Scheduling For Medical Office
Posted: 11/22/2022
Position: Full Time
About This Job:
OptiMindHealth is mental health and wellness counseling company. We are a group of doctors, psychologists, and clinical social workers committed to improving the psychological health and wellbeing of our patients. We are supported by a hard-working and devoted staff who help us in all aspects of practice operations. We are looking to hire a new team member to work with us in staffing our reception and scheduling team.
Roles & Responsibilities:
Responsibilities include providing high quality customer support using strong English communication skills through email, chat, and voice inbound and outbound channels. You will regularly be interfacing with doctors and patients and providing feedback, setting appointments across time zones, and making sure that contacts are accurately documented and followed up. In this position, you will be working closely with other members of our established remote support team.
Requirements & Qualifications:
Include the following 3 items in your application to be considered for interview: An up to date CV, an internet speed test, and a link to your sample voice recording. Your recording should be in your natural speaking voice and be at least 30 seconds in length. We require our staff to have an upbeat, positive, clear communication style and to have the ability to work closely and respectfully with a culturally diverse team. A degree in nursing or a prior position in medical customer service is a plus. A fiber or equivalent speed internet connection is required for this position, as is a high level of attention to detail. Thank you for your interest in working with us!
Skills Required:
Customer Service
Email Support Level 5
Customer Support Level 5
Administrative Support
Calendaring Level 5
General Computer Skills
Attention to Detail Level 5