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Job Details
Customer Success Associate
Posted: 06/23/2022
Position: Full Time
About This Job:
We are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you.
Roles & Responsibilities:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support.
Requirements & Qualifications:
  • Clear English Communication Written and Spoken
  • Experience working in a High Volume Customer Service environment
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
Skills Required:
Administrative Support
Time Management Level 5
Admin Assistant Level 3
Social Media Management Level 3
Telephone Handling Level 3
Customer Service
Customer Support Level 5
Finance & Management
Management Skills Level 4
Property Management Level 3
Project Planning Level 3