Job Details
Home-Based German/English Bilingual Customer Service for Ecommerce account
Posted: 08/02/2022
Position: Full Time
About This Job:
Callnovo is a contact center established in 2004 with core operation centers in Asia, East Europe, and Latin America. We are a 24/7 multi-language call center and we'll be able to support your business domestically and globally. Our experienced and professional call center operation teams are currently gaining trust from many global SMEs, fortune 500 companies. We run every call center project professionally to guarantee clients the highest satisfaction level.
Roles & Responsibilities:
Currently´╝îwe are many clients are expanding their Europe Market, and we are looking for some experienced Customer Service representatives with Fluent German language ability for our e-commerce projects.

Here's the perks:
- USD$6.00 to US$7.50/hour with a daily paid 45-minute lunch break and bio-break.
- Approximately 160-180 monthly paid hours.
- Callnovo's friendly management team and the service client will provide the necessary training to get you on board
- We provide CRM and softphone system access.
- Work from the comfort of your own home (WFH)
- 3 days of free training 
Requirements & Qualifications:
Here's what we're looking for:
- An efficient, proactive-personality, responsible, responsive Customer Service Representative is required.
- More than 1 year of Customer service experiences.   
- Fluent German language skill with good understanding of Germany culture;
- Advantage English language skill for training & internal communication.
- Answer Inbound Calls, response customer Emails & Live messages. Some project only request Email/Chat support.
- Reliable computer, reliable Internet access, and also a quiet work environment required.
- Stable & Long-term 

**Work Shift Hours:
9:00 AM to 5:00 PM German Time (Monday - Friday)
Skills Required:
Translation & Languages
German Level 3
Customer Service
Customer Support Level 3
Writing & Content
English Punctuation Level 3