Job Details
Remote Email Chat Representative
Posted: 09/15/2022
Position: Full Time
About This Job:
We are looking for a Remote Email Chat Representative to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.
Roles & Responsibilities:
  • Identify and assess clients’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage clients
Requirements & Qualifications:
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Skills Required:
Writing & Content
Communications Level 1
Administrative Support
General Office Skills Level 1
General Computer Skills
Microsoft Excel Level 1
Attention to Detail Level 1
Fast Pace Working Level 1
Typing Speed Level 1
Microsoft Outlook Level 1
Customer Service
Customer Support Level 1
Email Support Level 1
Chat Support Level 1