Job Details
Hospitality Guest Experience Agent - (Customer Support)
Posted: 07/17/2023
Position: Full Time
About This Job:
With hundreds of beautiful spaces built for travel and living, Sosuite is transforming the future of hospitality. Each Sosuite is purposefully selected, designed, and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months, in a studio, or a three-bedroom, Sosuite ensures a unique yet consistent experience.
Our Guest Experience Agents play one of the most critical roles at the company.
This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences, we’d love to hear from you!
To apply, reach out to Outsourcely or submit your resume here:
We have one role open - the schedule is TBD.
Roles & Responsibilities:
  • Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in.
  • Answer phone calls, text messages, emails, and messages through various booking platforms.
  • Guide guests through the Sosuite experience, ensuring they have an incredible experience.
  • Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues).
  • Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue.
Requirements & Qualifications:
  • Comfortable working a Saturday-Thursday EASTERN TIME.
  • Someone who is comfortable juggling between dozens of different apps (seriously, dozens)
  • Mastery of English writing and speaking
  • Guest-centric and positive mindset
  • Organized, hardworking, and detail-oriented
  • Comfortable with ambiguity and rapidly shifting priorities
  • Thrives in a fast-paced, ever-changing, always challenging startup environment
  • Ability to work effectively both in a team environment as well as independently
  • Extremely comfortable in independent problem solving with the humility to ask for help when needed
  • Flexible schedule and open to working sometime overnight and/on  weekends
  • 2+ years experience working in hospitality, service, and/or customer experience
Skills Required:
Customer Service
Customer Support Level 5
Chat Support Level 5
Phone Support Level 5
Email Support Level 5
Technical Support Level 5
Finance & Management
Hospitality Level 5
Operations Management Level 3
General Computer Skills
Problem Solving Level 5
Writing & Content
English Proofreading Level 4
Sales & Marketing
Sales Level 3