Job Details
Service Coordinator
Posted: 08/15/2023
Position: Full Time
About This Job:
Home Instead is seeking a full time (M - F) Service (Staffing) Coordinator. This position is responsible for scheduling clients and Caregivers (employees) in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. The Service Coordinator is responsible for creating and communicating schedules to Caregivers and clients in a professional and knowledgeable manner. The service coordinator will monitor and maintain client and Caregiver activity utilizing the software system (Wellsky). The office is located in the Kansas City metro area.

Qualifications include customer service, organization, detail oriented problem solving skills, ability to communicate clearly and professionally, ability to adjust to changing schedule demands and computer proficiency. An NBI Report will be conducted for the successful candidate.
Please submit a current resume to apply for this position.
Roles & Responsibilities:
Responsibilities for the position include answering the phone in courteous, professional manner, managing employee call offs and re-scheduling the client with another employee, setting up schedules for a new employee and/or client. Matching clients with employees based on skill set, location, schedule, desired hours, etc. Communicating with Administrative employees in a professional, competent manner. 
Requirements & Qualifications:
Qualifications for this role include great customer service, organization, computer (software) proficiency with Wellsky (training provided), communication skills, ability to plan schedules and successfully manage through call offs. An ability to develop positive relationships with employees and clients is also critical. 
Skills Required:
General Computer Skills
Attention to Detail Level 4
Problem Solving Level 4
Team Player Level 4
Microsoft Outlook Level 4
Fast Pace Working Level 3
Rapid Skill Learning Level 3
Typing Speed Level 3
Microsoft Word Level 2
Google Docs Level 2
Writing & Content
Communications Level 3