Job Details
Day Spa Receptionist
Posted: 09/06/2023
Position: Full Time
About This Job:
The Spa Receptionist Job is for a person to handle inbound and outbound calls to the spa. The person will book appointments, answer questions, and upsell guests via phone and online.
Roles & Responsibilities:
The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services. Answer emails and respond to guest online.
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend availability.
Duties and Responsibilities:
• Be on time for shift and maintain consistent, regular attendance record .
• Accurately book, change and cancel spa appointments.
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. 
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. 
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment. 
Requirements & Qualifications:
  • Must have 3 years of Call Center Experience
  • Must be able to work weekends and on Eastern Standard Time
  • Must speak English well
  • Must be dependable
  • Must have a pleasant personality
  • Must be able to write English fluently
Skills Required:
General Computer Skills
Attention to Detail Level 4
Customer Service
Customer Support Level 4
Phone Support Level 4
Email Support Level 3
Chat Support Level 3
Writing & Content
Communications Level 3