Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
Follow scripting to promote recurring payments and self-service options
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer