Job Details
Customer Service P&C Insurance Agent-WFH
Posted: 11/02/2023
Position: Full Time
About This Job:
Our Qualfon Mission:

    Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
    Further your education and earn a college degree through our Qualfon University scholarship program
    FREE access to personal and professional support through the Qualfon care coaches
    Company computer provided while working with us
    Set work schedules
    Medical, dental benefits, vision, and life & accident insurance for full-time employees
    Opportunities to earn additional income through incentives
    Paid time off
    We lead by example to ensure our fantastic team members and supervisors embrace our Mission & Values

Roles & Responsibilities:

Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
Follow scripting to promote recurring payments and self-service options
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Requirements & Qualifications:
  • 1 -2 year of customer service experience
  • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
  • Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
  • Strong multi-tasking skills: in this role you will need to actively listen while simultaneously entering information into Allstate’s system
  • Must be highly organized and flexible, as well as able to work independently and in a self-directed manner

Work at Home Requirements:

    High-speed Internet via wired internet connection

    Upload speed of 3 Mbps; Download speed of 10 Mbps
    The Internet service provider (ISP) must be highly stable with 1% or less packet loss
    Latency under 100ms.
    All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multi-factor authentication on that device

Skills Required:
Customer Service
Customer Support Level 1
Email Support Level 1
Phone Support Level 1
Technical Support Level 1
Order Processing Level 1
Chat Support Level 1