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Job Details
For Customer Service Representatives
Posted: 01/25/2023
Position: Full Time
About This Job:
Why work with us? 
  1. Get hired and enjoy a $500 SIGN-ON BONUS!
  2. We offer an attractive starting Pay/Hour rate! 
  3. Performance-based salary appraisal
  4. Performance incentive
  5. Paid training
 
Job Description
We are looking for customer service representatives to join our team.  This position will be dedicated to supporting our consumers
The ideal candidate must have a passion for problem-solving and communicating with a diverse group of customers from around the world.  He/she should have experience working in a call center and be comfortable handling customer support. 
Roles & Responsibilities:
Responsibilities:
  • Act as the point of contact for any and all matters specific to the customer
  • Resolve customer complaints via phone or email
  • Call customers to verify account information and resolve any issues
  • Assist with placement of orders or refunds as needed
  • Assist with high importance requests and escalate cases to internal and external partners as needed
  • Prioritize and answer customer cases
  • Plan, monitor and report daily phone and email cases to optimize the customer service workflow and meet KPI’s
  • Communicate internally to all departments
Requirements & Qualifications:
Job Requirements
  • Effective communication skills by phone and email
  • Time Management skills
  • Attention to detail
  • Excellent listening, verbal and written communication skills
  • Knowledge and experience working in call center or in a customer service capacity
  • Full professional proficiency in spoken and written English is a must .
  • Minimum 2 years of customer support experience
  • Ability and willingness to work as a part of an international and intercultural team.
Skills Required:
Customer Service
Order Processing Level 4
Phone Support Level 4
Email Support Level 4
Customer Support Level 4
Technical Support Level 2