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Job Details
Customer Service Representative
Posted: 09/15/2020
Position: Full Time
About This Job:
About Us
Our company is an online and mobile food ordering company located in Illinois, US. We provide an online ordering system and service to restaurants and allow customers to order directly from thousands of restaurants across the country. 
 
About the Job
Our company currently has a few open positions for customer service representatives.  The position is Long Term, Home Based, and will work online with other customer support team. As a customer service representative, you will answer incoming calls from customers who placed online orders using our website and our merchant partners. You will respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information related to customer's orders or merchant's account. Ideally, we are looking for someone who has experience with customer service, computers, and data entry and has knowledge of online ordering. 
 
Why work with us? 
  1. We offer an attractive starting Pay/Hour! Our new agent can earn as much as US$500/month.
  2. Consistence increment
  3. Performance incentive
  4. Want to earn more? No problem! Priority and opportunity to make extra income!
  5. Paid training
  6. Willing to take more challenges? Yes, if you are good, we will give you an opportunity to lead and manage!
Roles & Responsibilities:
-Answer calls and process order tickets
-Handle customer inquiries over the phone 
-Research required information using available resources
-Manage and resolve customer complaints
-Provide customers with product and service information
-Identify and escalate priority issues
-Follow up customer calls where necessary
-Keep records of all conversations in our call center database in a comprehensible way
-Meet personal/team qualitative and quantitative targets
-Follow the company's standard operating procedures 
-Work on other duties as assigned
Requirements & Qualifications:
-Willing to work on graveyard shift and/or shifting schedules
-Fluent in English and has superior listening, verbal, and written communication skills
-Two years + customer service experiences preferred
-Experiences with call center set up are preferred
-Bachelor degree preferred
-Bilingual in Spanish or Chinese is a plus
-Ability to multi-task, set priorities and manage time effectively
- Able to work on shifts and holidays, if needed
- Workspace requirements: 
  1. Personal computer with Microsoft Windows, USB headset and microphone, stable internet connections with minimum internet speed 3Mb/s
  2. Quiet and no personal disruptions during scheduled hours
  3. No frequent power outage
 
Resume is required when you submit an application. 
Skills Required:
Customer Service
Phone Support Level 5
Customer Support Level 5
Email Support Level 4