-Answer calls and process order tickets
-Handle customer inquiries over the phone
-Research required information using available resources
-Manage and resolve customer complaints
-Provide customers with product and service information
-Identify and escalate priority issues
-Follow up customer calls where necessary
-Keep records of all conversations in our call center database in a comprehensible way
-Meet personal/team qualitative and quantitative targets
-Follow the company's standard operating procedures
-Work on other duties as assigned