As the Customer Support & Happiness Specialist, you'll be responsible for:
- handling inbound customer inquiries and support requests
- writing & improving the self-serve resources and knowledge base
- collecting feedback from our customers on product
- proactively reaching out to customers that might need help
- training and onboarding customers
- selling new customers and upselling existing customers
Your role will enable Later's customers to realize their visual marketing objectives through the use of Later's visual marketing platform. You will intuitively understand the people using Later's needs and proactively help identify ways in which they can interact with Later's product to increase their productivity and results. You'll help simplify our product providing self-serve resources that delight the people that use Later.