Our Company is an online and mobile food ordering company located in Illinois, US. We provide an online ordering system and service to restaurants and allow customers to order directly from thousands of restaurants across the country.
Customer support team is looking for a Customer Support Assistant Manager. The position is home based and will work online with other customer service members. The main purpose of the position is to manage customer support team quality, provide balanced feedback to management and train new and existing customer service representatives, to ensure that they receive the necessary knowledge and skills to perform their job in conjunction with company’s Mission, Quality Policy and Objectives.
We are looking for a self-motivated individual with strong problem solving skills and the ability to provide fair and accurate analysis of communications between customer support team and customers. This position will interact with all levels from customer support team members, to managers, to executive management. It requires a high level of professionalism and the ability to operate with a high level of discretion and confidentially.