Our Company is an online and mobile food ordering company located in Illinois, US. We provide an online ordering system and service to restaurants and allow customers to order directly from thousands of restaurants across the country.
Customer support team is looking for a Senior Customer Support Representative. The position is home based and will work online with other customer service members. The main purpose of the position is to ensure that assigned tasks will receive the necessary knowledge and skills to deliver quality results in conjunction with company’s Mission, Quality Policy and Objectives.
We are looking for a self-motivated individual with strong problem solving skills and the ability to provide fair and accurate analysis of communications between customer support team and customers. This position will interact with all levels from customer support team members, to managers, to executive management. It requires a high level of professionalism and the ability to operate with a high level of discretion and confidentially.