Job Details
Senior Customer Support Representative
Posted: 06/09/2021
Position: Full Time
About This Job:
Our Company is an online and mobile food ordering company located in Illinois, US. We provide an online ordering system and service to restaurants and allow customers to order directly from thousands of restaurants across the country.
Customer support team is looking for a Senior Customer Support Representative. The position is home based and will work online with other customer service members. The main purpose of the position is to ensure that assigned tasks will receive the necessary knowledge and skills to deliver quality results in conjunction with company’s Mission, Quality Policy and Objectives.
We are looking for a self-motivated individual with strong problem solving skills and the ability to provide fair and accurate analysis of communications between customer support team and customers. This position will interact with all levels from customer support team members, to managers, to executive management. It requires a high level of professionalism and the ability to operate with a high level of discretion and confidentially.
Roles & Responsibilities:
- Respond to incoming calls, emails and other messages from customers and giving them timely feed backs
- Assist the team’s successful completion of daily targets and performance goals
- Serves as mediator between customers and clients in cases of disputes
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Requirements & Qualifications:
- 3 years or more Customer support experience
- Proven work experience as a team leader or supervisor
- Bachelor degree preferred
- Strong critical thinking skills required
- Bilingual in Chinese or Spanish is a plus
- Excellent command of the English language both verbal and written
- Ability to multitask, set priorities and manage time effectively
- Able to work on shifts and holidays, if needed
Workspace requirements:
- Personal computer with minimum of 8 GB RAM, Microsoft Windows (OS), USB headset and microphone, stable internet connections with minimum internet speed 3Mb/s
- Quiet and no personal disruptions during scheduled hours
- No frequent power outage
Resume is required when you submit an application.
Skills Required:
General Computer Skills
Problem Solving
Google Docs
Customer Service
Phone Support
Order Processing
Customer Support
Finance & Management
Management Skills
Business Management