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Sales & Customer Care Specialist
Posted: 03/06/2019
Position: Full Time
About This Job:
- We are an Internet, Phone, and TV service provider based in Ontario, Canada
- Looking for an energetic, enthusiastic person to join our team
- Provide sales & customer service over the phone
- Respond to tickets through our ticketing system
 
If applying, please upload a voice resume (either MP3 upload, or online via ----------).
 
Only applicants with voice resume's will be considered. Note that salaries are in Canadian Dollars. 
 
Roles & Responsibilities:
- Answer incoming phone calls 
- Perform outbound calls
- Respond to emails in our CMS
- Proactively take and handle tickets within the CMS
 
Requirements & Qualifications:
- Must have quiet working space to conduct phone calls (absence of background noise, animals, etc.)
- Must have strong & reliable internet connection, as our phone service uses VoIP 
- Must have excellent written and oral communication with advanced understanding of English
- Must be available during weekdays daytime hours
Skills Required:
Sales & Marketing
Sales Level 4
Customer Service
Customer Support Level 4
Finance & Management
Business Management Level 3
Business Services
Project Management Level 3