You must have your own Fibre Optic Internet connection with a minimum speed of 15 mbps. NOT a shared Wi-Fi over which you have no control. Please confirm in your reply that you have a Fibre optic connection. If this question is not answered and not included in your job application, your application will not be processed. You should state the word ‘Fibre Optic’ after the word ‘Tech Job’, in the first line of our reply.
You will need a quiet working area in which you can hold a telephone conversation, without for example children crying, dogs barking, TVs on or excessive traffic noise.
You must be self motivated
Fluent English speaker (you do not have to be a native English speaker)
An above average knowledge of computers and PC Skills
Good people to people skills – with an orientation on customer satisfaction
Previous experience working in telephone customer support role (not scripted answers)
Honest with good time keeping
Have the capacity to learn new things
Able to communicate and explain procedures pleasantly, accurately and efficiently