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Customer Service Representative ( Remote CSR )
Posted: 01/10/2019
Position: Full Time
About This Job:
JOB SUMMARY
Customer Service Representative ( Remote CSR )
Your mission (should you choose to accept it) is to offer customer support remotely through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship betweens our clients and their customers starts with you. So only the awesome need apply. This would be be done as a remote job.
 
Roles & Responsibilities:
KEY JOB RESPONSIBILITIES
  • Talks to customers Remotely over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary
WHY JOIN Tweens International LLC?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Tweens employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Tweens, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Tweens employee, you may receive benefits like :
  • Competitive Pay Rates + Incentives
  • Paid time off
  • Paid holiday and sick time
Working at Tweens means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Tweens offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
 
Requirements & Qualifications:
JOB REQUIREMENTS
We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a remote setting, effective time-management and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, you can still apply.
Minimum Education and Experience:
  • Willingness to learn and a passion for helping people
  • High School Diploma or college degree preferred
  • Prevois Remote Customer service experience a plus
  • Phone-related customer service a major plus
  • Self-motivated, positive attitude, and a love for hard work
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus
Knowledge, Skills and Abilities:
  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Ability to use phone and computer systems for remote operations.
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude
Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time at your own place remotely, so be sure get up and stretch once in a while. Your circulatory system will thank you.
Skills Required:
Customer Service
Customer Support Level 1
Email Support Level 1
Phone Support Level 1