Job Details
E-commerce Specialist
Posted: 04/11/2019
Position: Full Time
About This Job:
A leader in the distribution of pleasure products, is looking a for an E-Commerce Specialist. The perfect candidate will be well organized with excellent communication skills, enthusiastic self-starter, success driven and goal oriented.
Services to be provided by Contractor:
E-Commerce Specialist services.
Roles & Responsibilities:
Work product to be delivered by Contractor:
- Respond to customer questions and concerns with speed, accuracy and professionalism via email.
- Resolve chargeback issues with Claims that arise as a result of order errors, late or lost shipments, as dictated by various ecommerce platforms.
- Resolve and remove any negative feedback.
- Monitor that all orders are being shipped out by the next business day.
- Communication protocol with the supplier for missing tracking numbers, out of stock or customer’s returns.
- Review monthly profit reports.
- Submit Daily Productivity reports to both Manager and Stakeholders at the end of the day.
- Provide weekly Sales Report for stakeholders
- Downloading orders from Amazon / Ebay / Shopify / Big Commerce into supplier’s order system
- Uploading tracking information from the supplier’s ordering system into Amazon / Ebay / Shopify / Big Commerce
- Building Promotions including coupon codes and remarketing campaigns.
- Managing inquiries from company’s social media page including the Blog, Facebook, Twitter and Instagram.
- Plan social media campaigns.
- Creating and Building Link Campaigns through Google Analytics.
- Review upselling opportunities.
- Other ad hoc tasks as requested by the Director of Purchasing, Controller, and/or CEO of the Company.
Requirements & Qualifications:
Qualifications and Experiences:
- Experience with Amazon
- Downloading and uploading order on third party platforms such as Amazon and Ebay
- Downloading and uploading order from Shopify and Big Commerce
- Experience in Claims Resolution
- Social Media
- 2-3 Years Customer Service experience with tracking orders, resolving issues, following up on orders and etc.
- Google Analytics
Schedule for Completion of Services:
- Monday through Friday, 7am PST to 3:30pm PST and determined on an ongoing basis with the E-Commerce Manager of the Company.
Please submit resume for consideration.
Skills Required:
Web Development
Google Analytics
Web Host & Server Management
Amazon Web Services
Writing & Content
Reviews
Administrative Support
Fulfillment Orders
eCommerce Management
Drop Shipping
Sales & Marketing
Amazon
Ebay
Social Media Marketing
Customer Service
Email Support