Job Details
Full time technical Customer Support Representative (US Time Zone)
Posted: 03/28/2019
Position: Full Time
About This Job:
Your job is to specifically support users of our web site builder ---------- as well as customers of our agency ---------- .when using the Hubspot Platform. You will be working 90% with online Chat (Slack) and online forums. In some cases calls are required.
Roles & Responsibilities:
Connect to all user of our products via email and chat. Check in regularly with all active and not active customers.  Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance. Guidance of the users to support them in becoming more productive. Support in the development of programs to train the customer on how to properly use the products. Concession of the customers' troubles by recommendation of products, services or procedures. Evaluation of the systems' problems to recommend enhancements
Requirements & Qualifications:
  • Working in customer support and specifically using chat.
  • Technical experience using (and ideally supporting)  " drag and drop web site builders"
  • Good English: reading, writing, speaking, listening. But you dont have to be a native speaker.
  • Ability to modify and write basic HTML and CSS
  • High customer and service orientation
  • Diligent admin and experience with tasks management
  • Coordinate tasks and issue resolution
  • Well developed communication and analytical skills
  • Good problem-solving skills and focus on quality
  • Serenity in challenging situations
  • HubSpot configuration experience
  • Wordpress configuration experience
  • Front/back end developer experience
Skills Required:
General Computer Skills
Problem Solving Level 5
Customer Service
Customer Support Level 5
Chat Support Level 4
Sales & Marketing
Customer Retention Level 4
Programming & IT
Website Management Level 3
Asana Work Tracking Level 3
Administrative Support
Social Media Management Level 3
Business Services
Project Management Level 3
Web Development
Wordpress Level 2
HTML Level 2