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General office Administrative Assistant
Posted: 04/12/2019
Position: Full Time
About This Job:
The General Office Administrative Assistant is expected to perform a variety of duties which support the operations of the company.  The General Office Assistant is expected to represent the company in a professional manner and help the company to carry out the best possible client and caregiver experience.
 
At Home Instead Senior Care we're dedicated to making our community a better place to live for seniors and their families by providing in home caregivers. ​And to us, senior home care is personal.​
 
Ideal candidate will connect with the company mission and be able to use technology to interact. Utilizing face time or Skype to connect with staff.
 
Roles & Responsibilities:
Administrative tasks include but are not limited to:
  • Checking billing and payroll reports for all clients and CAREGivers
  • Providing support to our CAREGiver staff while in the field through a Home Instead issued tablet
  • Updating wage/rage charts annually
  • Send lead warming email to prospective clients
  • Assist with mail merge
  • Product sourcing/pricing for marketing promotional giveaways
  • Conducting reference checks for CAREGiver applicants
  • Conducting phone screens for potential CAREGivers
  • Providing support/troublshooting to our CAREGivers in regards to online training
  • Contact former CAREGivers to gage interest in returning to the company
  • Provide utilization reports of CAREGivers who are available for more work
Requirements & Qualifications:
  • This position must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care. This position must demonstrate excellent oral communication skills, excellent computer skills and the ability to listen effectively. This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills. Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Must have computer skills and be proficient in Word, Excel, and Outlook
  • Past experience in an Administrative capacity.
  • Must be patient and congenial on the telephone. 
  • Able to take direction and follow up from various members of the department
  • Clear communication skills both written and verbal
  • Able to be connected to our main office via Skype during their work hours
Skills Required:
Administrative Support
General Office Skills Level 5
Time Management Level 5
Typing Level 5
Email Handling Level 5
Telephone Handling Level 5
Data Processing Level 4
Data Entry Level 4
Internet Research Level 4
Admin Assistant Level 4
Calendaring Level 4