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Customer Service Call Center Representative
Posted: 04/13/2019
Position: Full Time
About This Job:
Job Description
 
We are looking for a friendly and hard-working Customer Service Call Center Representative to join their growing team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Candidates must possess strong telephone and communication skills for a high-volume call center.
 
Roles & Responsibilities:
Responsibilities of the Customer Service Call Center Representative:
 
  • Identify customer questions, complaints, concerns, and overall needs
  • Provide sufficient answers and solutions to all customer queries
  • Generate leads for sales team by screening callers and identifying potential sales opportunities
  • Maintain professional relationships with customers through ongoing excellent customer service
  • Follow up with callers on complaint/question status, ensure resolution
  • Meet or exceed call quotas and sales assist quotas
  • Follow all communication procedures, policies, and guidelines during every customer interaction
  • Perform duties and responsibilities with our customers’ satisfaction as your number one priority
 
Requirements & Qualifications:
Education Requirements:
 
  • High school diploma or equivalent (GED) required
 
looking for a friendly and hard-working Customer Service Call Center Representative to join their growing team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Candidates must possess strong telephone and communication skills for a high-volume call center.
 
 
Qualifications for the Customer Service Call Center Representative:
 
  • Customer service experience preferred
  • Familiarity with CRM systems a plus
  • Excellent interpersonal communication skills
Skills Required:
Customer Service
Customer Support Level 1
Administrative Support
Admin Assistant Level 1
General Office Skills Level 1
Office Admin Level 1
Data Entry Level 1
Virtual Assistant Level 1