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Job Details
Customer Support Specialist
Posted: 04/19/2019
Position: Full Time
About This Job:
JOB OVERVIEW
Are you a people person who gets energized by helping other people? Clipboard Health is looking for an energetic Customer Support Specialist who is genuinely excited to help our amazing facilities and nurses. If you’re empathetic, flexible, patient, and passionately communicative, you’re an ideal candidate. You can put yourself in your customer's shoes and are a great problem-solver.

The Customer Support Specialist is a key member of our Customer Experience team who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Roles & Responsibilities:
We are looking for someone who can multitask with the best of them! Being a startup, attention to detail is of paramount importance as our day to day changes at the drop of a dime. Be prepared to wear several hats and be a team player! We are a close-knit team and are all working hard towards a common goal. 
To love this role, here’s the type of person you are:
• You’re passionate about results. You believe that performance speaks louder than words and you constantly find ways to outperform yourself.
• You want to keep growing. What you don’t know, you’ll jump right in and learn. You can teach yourself whatever you need to know and you always face challenges by finding your own solutions.
• Personal growth to you means growing in skill, knowledge, and emotional intelligence.• You live and breathe collaboration. You love working with and learning from different types of people. You appreciate different points of view and understand that everyone plays a part in achieving company goals.
• You work hard and stay humble.
You believe that no task is below you and you’re eager to roll up your sleeves and get to work!
Requirements & Qualifications:
Job Requirements
• Efficiently process incoming customer contacts through text, phone, and email
• Identify and assess customers needs to achieve satisfaction
• Strives for the one contact resolution goal and eliminates the need for follow-up
• Diffuse and settle customer issues using practical methods
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer concerns, provide appropriate solutions and alternatives within time constraints, follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Foster confident relationships through open and engaging communication
• Observe communication procedures, guidelines, and policies
• Go above and beyond to engage with customers
 
What would set you apart!
• Effective problem solver
• Excellent interpersonal and written communication skills
• Courteous, compassionate, and empathetic
• Self-controlled and thrives under pressure
• Organized, attentive, and a quick learner
• Goal oriented and consistently exceeds expectations
• Computer and internet savvy
• Flexible, friendly and takes ownership
 
If you're interested in this role, please take this test: ----------
Skills Required:
Customer Service
Customer Support Level 4
Phone Support Level 4
Sales & Marketing
Account Management Level 2