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Tier 2 Technical Support
Posted: 08/13/2019
Position: Full Time
About This Job:
Who are we?
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Art Storefronts is an E-commerce website platform for Artists, Art Galleries and Print Studios and we are GROWING RAPIDLY.
 
 
-We are 100% family-owned, We are profitable, have zero financing concerns, and will never need to raise capital.
 
 
-We are a ground-floor opportunity to come in at the perfect time, apply your ambition, take on a bunch of responsibility, and move forward in your career faster than you ever could anywhere else.
 
-We deliver a product and an experience that is actually meaningful and good for the world.
 
 
-We empower artists and photographers to take control of their lives, build valuable businesses, eliminate onerous middle-men and make the most money from their work.
 
 
-We are Customer Obsessed and use it as a guiding principle.
 
 
-We believe we should work every day enjoying who we work with, what we do, and be ready to tackle big problems and opportunities.
 
 
-We want high energy, high passion, overachieving, and a glass-is-half-full attitude.

-Salary negotiable based on experience 
 
-Do not apply for this position if you have not taken the time to research our company
 
Roles & Responsibilities:
    • Work with other team members to troubleshoot and solve bug reports
    • Walk colleagues or clients through steps to help them resolve their technical problems via phone, ticket and chat support
    • Must be fluent in English to take support calls when needed
    • Work with our development team on new feature releases and testing 
    • Customer service and support calls to help setup their website or answer technical questions
    • Help build processes around troubleshooting bug reports and create any necessary documentation
    • Domain setup 
Requirements & Qualifications:
    • HTML, CSS, Javascript skills required  
    • Must be fluent in English both writing and speaking
    • Experience working with and troubleshooting software applications
    • Must be able to take support calls
    • Must be able to work in Central Standard Timezone from 8:30 am-5:30 pm CST, Monday-Friday and occasional weekends
    • Experience working with a team
Skills Required:
Customer Service
Customer Support Level 5
Phone Support Level 4
Sales & Marketing
Account Management Level 4
Web Development
HTML Level 4
Javascript Level 3