Back
Job Details
Remote Customer Service For Online Services Support
Posted: 03/02/2020
Position: Full Time
About This Job:
We are looking to hire an experienced agent to join our Customer Service team. We are selling document preparation services online and we need customer service agent to assist our customer with their purchase and manage issues they may have with our product.

Experience with SaleForce is a plus.
Roles & Responsibilities:
We need experienced agents with perfect English (speaking and writing).
You will need to have significant experience in remote customer service and know-how to manage not happy customers.
 
 You will need to handle our customer phone calls and reply to ticket requests.
 
You will work with a team of 10+ agents.
 
 
 
Requirements & Qualifications:
- You must have a fast internet connexion with Static IP.
- You must have a good quality headset and have a quiet place to work.
- We are using VoIP software to dispatch calls and use a Zendesk tool to report issues.
- We need someone who is able to multi-task, being nice with any kind of customers and be very organized in your work
Skills Required:
Administrative Support
Helpdesk Level 5
Call Center Skills Level 5
Telephone Handling Level 5
Email Handling Level 5
Time Management Level 4
Typing Level 4
Data Processing Level 3
General Office Skills Level 3