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Seraphine Customer Service Role (remote) New York, Ny
Posted: 08/21/2019
Position: Full Time
About This Job:
An excellent opportunity has arisen to join our internationally successful brand as an Online Customer Service Representative to serve our US Customers.
 
Typical working day: 9am - 6pm from home (EST)
 
Must have own laptop and headset and high speed internet.
 
Your hours of work may change on a weekly basis reacting to the needs of the business.
 
Provide Online Customer Service Support by managing customer calls and e-mails via Zen Desk and Live chat and dealing with enquiries in a positive and efficient manner. Implement corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.
Roles & Responsibilities:
Customer Service:
Managing customer Calls & e-mails and responding within a 12-hour window
Manage the daily logs of customer enquiries & voice messages
Manage Live Chat
Update customers on forthcoming deliveries where requested items are not currently available
 
Order Administration:
Ensure all orders are being dispatched in a timely manner
Liaise with carriers to ensure all orders are delivered as per customer expectation
 
Returns Handling:
Manage customer inquiries regarding returns
Ensure all procedures are maintained
Requirements & Qualifications:
Must be Fluent in English
French, German or Spanish as an added bonus
Deliver best practice within Customer Service
Knowledgeable with Magento and Sage Pay
Good communications Skills
Have an interest in helping others
Enjoy working as part of a team
Well presented, polite and tactful
Can handle complaints in a calm manner
Good IT skills
Good numeracy and vocabulary skills
Skills Required:
Customer Service
Chat Support Level 1
Order Processing Level 1
Technical Support Level 1
Email Support Level 1
Phone Support Level 1
Customer Support Level 1