Job Details
Ecommerce Customer Service Expert & Process Talent - Remote - Paid Weekly + 13th Month Pay + Bonuses + Sick/vacation/holidays
Posted: 11/04/2019
Position: Full Time
About This Job:
Vybe Digital is a young Ecommerce business based in Switzerland.
We run multiple online-stores selling Beauty and Fashion products from China to the world using Shopify. Over time we will open additional stores in different niches.

We are looking for an experienced Customer Service expert for our Shopify stores.

What we offer:

-An attractive monthly salary ($640 - $1'120 depending on your skill level and experience)
-Incentives based on outstanding performance and achievement of business goals
-No micro-management
-For every month that you work you will receive 1 day for sick/vacation leave (12 days per year), which can be paid out as well if you prefer
-5 paid holidays per year: New Year's Day, Good Friday, Independence Day, Christmas Eve, Christmas Day (can be paid out too)
-13th month pay
-Weekly pay where all fees are paid
-Possibility of unpaid leave (once business is more structured and if you announce it ahead of time)
-A respectful and fun work environment in which you can thrive
-Excellent development opportunities
Roles & Responsibilities:
-Respond to customer requests via Reamaze in perfect English, quickly and accurately
-Issue refunds/exchanges according to our refunds policy
-Staying in constant contact with our fulfillment center to solve issues with products/deliveries
-Handling of credit card chargebacks/PayPal disputes
-Taking care of order fulfillment
-Making sure all work tasks are handled on time and nothing falls between the cracks and team's KPIs are met
-Ongoing improvement of all our internal documents, macros and processes (including proper setup in Trello or Asana and Slack) to facilitate onboarding of new staff, maximize efficiency
-Improvement of Knowledge base and making sure it is kept up to date
-Onboarding and Training of new staff and management of new staff (once team grows)
Requirements & Qualifications:
-Experience doing Customer Service for Ecommerce stores
-Flawless written English
-High attention to detail and highly organized/independent
-Good problem solver and able to think outside the box
-Experience with mapping processes and ideally optimizing/automating them
-Experience with Reamaze or similar CRM tool
If you prove to be an asset to the business, you can look forward to a bright future!

We are looking forward to your application,your CV (including your photo) and a picture of your work space.

Please mention the words Blue Marlin in your application.
Skills Required:
Customer Service
Customer Support Level 5
Shopify Support Level 4
Business Services
Project Management Level 3