Job Details
Ecommerce Customer Service Teamleader & Process Talent - Remote - Paid Weekly + 13th month pay + Bonuses + Sick/Vacation/Holidays
Posted: 11/04/2019
Position: Full Time
About This Job:
Are you hungry and want to go all in in your career in the next few years?
Do you want to be part of a small new company with very big plans and play an essential role in it?

Then you should read on.

Your responsibilities will initially be to act as Customer Service Teamleader of our remote team, however, over time and as the team grows you will climb up the career ladder and if you prove to have the right mindset and skills you could become the Chief Operations Officer and even the Chief Executive Officer, at which stage you will be a business partner and earn a percentage of profits.

About the job

-Making sure all work tasks are handled on time and nothing falls between the cracks
-Supervision of the Team’s work quality and making sure KPIs are met via spot checks
-Answering team’s questions when it comes to daily work
-Regular 1:1s with team to keep them involved, understand their issues, collect improvement ideas, discuss personal development ideas, to break down higher level objectives on an individual basis and to provide feedback on individual performance
-Ongoing improvement of all our internal documents, macros and processes (including proper setup in Trello or Asana and Slack) to facilitate onboarding of new staff, maximize efficiency, customer satisfaction, our revenue and also to facilitate the team’s daily work
-Looking for automation opportunities in administrative processes and implement them independently via Zapier or other API integrations
-Guaranteeing smooth team performance at all times in spite of unforeseen absences or other issues. Troubleshooting and finding solutions to such issues
-Improvement of Knowledge base and making sure it is kept up to date
-Onboarding and Training of new staff

What we offer:
-An attractive monthly salary ($640 - $1'120 depending on your skill level and experience)
-Incentives based on outstanding performance and achievement of business goals
-2 times 15 minutes paid breaks a day
-For every month that you work you will receive 1 day for sick/vacation leave (12 days per year), which can be paid out as well if you prefer
-5 paid holidays per year: New Year's Day, Good Friday, Independence Day, Christmas Eve, Christmas Day (can be paid out too)
-13th month pay
-Weekly pay where all fees are paid
-Possibility of unpaid leave (once business is more structured and if you announce it ahead of time)
-A respectful and fun work environment in which you can thrive

If you prove to be an asset to the business, you can look forward to a bright future!

We are looking forward to your application, your CV (including your photo) and a picture of your work space.

Please mention the words Blue Marlin in your application.

Please apply only if you are looking to stay with our company for at least 1 year.
Roles & Responsibilities:
Initially you will also be required to do hands-on daily work such as:

-Answering customer queries according to our SOPs and KPIs via all our channels (Email, Messenger, Facebook, Live Chat)
-Troubleshooting of order fulfillment issues and solving them in contact with our supplier
-Handling of PayPal/Stripe disputes and troubleshooting fulfillment issues with supplier
-Moderate Facebook/Instagram comments
-Importing of new products into our store and write product descriptions for them

About us:

Vybe Digital is a young Ecommerce business based in Switzerland.
We run multiple online-stores selling Beauty and Fashion products from China to the world using Shopify. Over time we will open additional stores in different niches.

Our philosophy is to offer great rewards and life-changing opportunities to people with the right mindset and skills.
Requirements & Qualifications:
About you

Must haves:

-Ecommerce customer service experience using Shopify
-Highly motivated, self-driven and energetic individual
-Extraordinarily responsible and reliable with very structured work style
-Able to cope with pressure
-Proven Leadership and Management skills
-Willing to go the extra mile and take full ownership over the team
-Flawless written English
-High attention to detail
-Highly reliable and requires no supervision
-Creative problem solver and great decision taker
-Stable internet connection (with backups) and fast computer
-Experience working with Trello/Asana or similar project management tools

Nice to have:

-Experience writing Standard Operating Procedures or working as a Process manager
-Good technical affinity
-Talent at setting up process automations with Zapier, Integromat or similar tools
-Has used Reamaze, Gorgias, Zendesk or similar ticket management tool, ideally as power user in the past

Skills Required:
Customer Service
Customer Support Level 5
Email Support Level 5
Shopify Support Level 3
Business Services
Project Management Level 4