Are you hungry and want to go all in in your career in the next few years?
Do you want to be part of a small new company with very big plans and play an essential role in it?
Then you should read on.
Your responsibilities will initially be to act as Customer Service Teamleader of our remote team, however, over time and as the team grows you will climb up the career ladder and if you prove to have the right mindset and skills you could become the Chief Operations Officer and even the Chief Executive Officer, at which stage you will be a business partner and earn a percentage of profits.
About the job
-Making sure all work tasks are handled on time and nothing falls between the cracks
-Supervision of the Team’s work quality and making sure KPIs are met via spot checks
-Answering team’s questions when it comes to daily work
-Regular 1:1s with team to keep them involved, understand their issues, collect improvement ideas, discuss personal development ideas, to break down higher level objectives on an individual basis and to provide feedback on individual performance
-Ongoing improvement of all our internal documents, macros and processes (including proper setup in Trello or Asana and Slack) to facilitate onboarding of new staff, maximize efficiency, customer satisfaction, our revenue and also to facilitate the team’s daily work
-Looking for automation opportunities in administrative processes and implement them independently via Zapier or other API integrations
-Guaranteeing smooth team performance at all times in spite of unforeseen absences or other issues. Troubleshooting and finding solutions to such issues
-Improvement of Knowledge base and making sure it is kept up to date
-Onboarding and Training of new staff
What we offer:
-An attractive monthly salary ($640 - $1'120 depending on your skill level and experience)
-Incentives based on outstanding performance and achievement of business goals
-2 times 15 minutes paid breaks a day
-For every month that you work you will receive 1 day for sick/vacation leave (12 days per year), which can be paid out as well if you prefer
-5 paid holidays per year: New Year's Day, Good Friday, Independence Day, Christmas Eve, Christmas Day (can be paid out too)
-13th month pay
-Weekly pay where all fees are paid
-Possibility of unpaid leave (once business is more structured and if you announce it ahead of time)
-A respectful and fun work environment in which you can thrive
If you prove to be an asset to the business, you can look forward to a bright future!
We are looking forward to your application, your CV (including your photo) and a picture of your work space.
Please mention the words Blue Marlin in your application.
Please apply only if you are looking to stay with our company for at least 1 year.