One of the reasons our customers love us is that we spend a lot of time talking to them and learning about their needs - be that through user research, customer support, training or social channels. We have a great admiration for how they work and how Folio is working for them. We probably know a few too many of them by their first name, which is why you’re reading this.
As a Customer Care Manager at Amitree, you’ll ensure our customers have a great experience whenever they reach out for help and you will proactively work to identify customers who need a hand. A big part of your job will also be to represent our customers’ voices inside the company. You’ll communicate actively with the rest of the company so that we know what our customers are experiencing, where we need to fix problems, and how to improve the product so it serves them better.