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Ecommerce Customer Service Expert & Process Talent - Remote - Paid Weekly + 13th Month Pay + Bonuses + Sick/vacation/holidays
Posted: 01/31/2020
Position: Full Time
About This Job:
Vybe Digital is a young Ecommerce business based in Switzerland.
We run multiple online-stores selling Beauty and Fashion products from China to the world using Shopify. Over time we will open additional stores in different niches.

We are looking for an experienced Customer Service expert for our Shopify stores.
 
What we offer:

-An attractive monthly salary ($640 - $1'120 depending on your skill level and experience)
-Incentives based on outstanding performance and achievement of business goals
-No micro-management
-For every month that you work you will receive 1 day for sick/vacation leave (12 days per year), which can be paid out as well if you prefer
-5 paid holidays per year: New Year's Day, Good Friday, Independence Day, Christmas Eve, Christmas Day (can be paid out too)
-13th month pay
-Weekly pay where all fees are paid
-Possibility of unpaid leave (once business is more structured and if you announce it ahead of time)
-A respectful and fun work environment in which you can thrive
-Excellent development opportunities
Roles & Responsibilities:
-Making sure all work tasks are handled on time and nothing falls between the cracks
-Supervision of the Team’s work quality and making sure KPIs are met 
-Ongoing improvement of all our internal documents, macros and processes (including proper setup in Trello or Asana and Slack) to facilitate onboarding of new staff, maximize efficiency, customer satisfaction, our revenue and also to facilitate the team’s daily work
-Looking for automation opportunities in administrative processes and implement them independently via Zapier or other API integrations
-Guaranteeing smooth team performance at all times in spite of unforeseen absences or other issues. Troubleshooting and finding solutions to such issues
-Improvement of Knowledge base and making sure it is kept up to date
-Onboarding and Training of new staff
Initially you will also be required to do hands-on daily work such as:
-Answering customer queries according to our SOPs and KPIs via all our channels (Email, Messenger, Facebook, Live Chat)
-Troubleshooting of order fulfillment issues and solving them in contact with our supplier
-Handling of PayPal/Stripe disputes and troubleshooting fulfillment issues with supplier
-Moderate Facebook/Instagram comments
-Importing of new products into our store and write product descriptions for them
Requirements & Qualifications:
-At least 1 year of experience doing Customer Service for Ecommerce stores (ideally Shopify)
-Flawless written English
-High attention to detail and highly organized/independent
-Good problem solver and able to think outside the box
-Experience with mapping processes and ideally optimizing/automating them
-Experience with Reamaze, Zendesk or similar CRM tool
-Experience with Trello, Asana or similar project management tool
 
If you prove to be an asset to the business, you can look forward to a bright future!

We are looking forward to your application,your CV (including your photo) and a picture of your work space.

Please mention the words Blue Marlin in your application.
Skills Required:
Customer Service
Customer Support Level 5
Shopify Support Level 4
Business Services
Project Management Level 3