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Accounts Receivable - Debt Collection
Posted: 02/11/2020
Position: Full Time
About This Job:
 
 
 
  • Assist the Case Handlers with recovery of debt.
  • Call customers with outstanding balances.
  • Using the pre-worded emails file, send bulk emails to clients.
  • Email clients with answers to overcome objections to paying.
  • Send and monitor chase emails for outstanding. 
  • Advise case handler of any responses as a matter of urgency.
  • Communicate via  email with our Northampton office team as necessary
  • Contact existing customers and try to find solutions.
  • Constant updating of CRM (in-house) system, so at any given time it reflects the up to date state of the file.
  • Update inhouse CRM system following responses received, and advise Case Handler of any significant progress that may need their urgent input
  • Assist in the processing of claims as required.
 
Roles & Responsibilities:
  • Duties of the role will include, but not limited to:
     
     
    • Assist the Case Handlers with recovery of debt.
    • Using the pre-worded emails file, send bulk emails to clients.
    • Email clients with answers to overcome objections to paying.
    • Send and monitor chase emails for outstanding. 
    • Advise case handler of any responses as a matter of urgency.
    • Communicate via  email with our Northampton office team as necessary
    • Contact existing customers and try to find solutions.
    • Constant updating of CRM (in-house) system, so at any given time it reflects the up to date state of the file.
    • Update inhouse CRM system following responses received, and advise Case Handler of any significant progress that may need their urgent input
    • Assist in the processing of claims as required.
     
     
    Working remotely you will need to ensure full confidentiality at all time to ensure our clients data is kept secure at all times.  You will need to sign our disclaimer to support this.
    In order to be considered for this opportunity you will be expected to have GCSEs in English and Maths to a minimum standard of grade C or 4, or equivalent.
    In addition you will need to be able to demonstrate good computer skills eg. Word, Excel and Outlook, along with accurate keyboard input skills. Fluency in written and spoken English is also a requirement.
Requirements & Qualifications:
Excellent spoken English. Good internet connection. Microphone and ability to make skype calls or similar. In order to be considered for this opportunity, you will be expected to have GCSEs in English and Maths to a minimum standard of grade C or 4, or equivalent.
In addition, you will need to be able to demonstrate good computer skills eg. Word, Excel and Outlook, along with accurate keyboard input skills. Fluency in written and spoken English is also a requirement.
Skills Required:
Finance & Management
Accounts Receivable Level 3
Administrative Support
Telephone Handling Level 3
Data Entry Level 3