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Senior Customer Success Executive
Posted: 03/20/2020
Position: Full Time
About This Job:
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.
Roles & Responsibilities:
  • Respond to product inquiries and issues in a timely manner
  • Identify and escalate second line support issues to the right channels (such as bugs, refunds)
  • Endorse cases to the Sales Team for cases involving pricing and payment
  • Proactively upsell Jibble features to our products and offer/schedule demos with customers
  • Working with the Product team to ensure feature requests are captured and prioritized
Requirements & Qualifications:
  • You are either a native English speaker, or you possess exceptional written and spoken communication skills
  • You are super confident on the phone and in writing
  • You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
  • You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
  • You can work shifts (Night/Weekends)
Skills Required:
Customer Service
Chat Support Level 4
Technical Support Level 4
Phone Support Level 4
Email Support Level 4
Customer Support Level 4