Job Details
Customer Service Representative
Posted: 03/27/2020
Position: Full Time
About This Job:
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Roles & Responsibilities:
•Bilingual representatives encouraged to apply
• Work with confidential customer information
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required
• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms
Requirements & Qualifications:

• 6 months Call Center experience preferred
• Must be 18 years old with High School Diploma or GED
• Type 25 wpm
• Ability to use desktop computer system and hardware,
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills
• Ability to use Windows operating systems and navigate between various windows
• Provide a positive, professional, empathetic and customer-focused manner
• Good organization and work prioritization skills
• Must be able to pass a Federal Background Check and Drug testing
Skills Required:
Customer Service
Customer Support Level 1
Email Support Level 1
Chat Support Level 1