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Customer And Technical Support Officer
Posted: 03/31/2021
Position: Full Time
About This Job:
We are looking to recruit a Customer and Technical Support Officer to join our international team. As Customer/Technical Support Representative you will be an active part of our team that answers and resolves Customer’s tickets providing first level support and helping customers resolve technical problems and respond to customer’s requests in a timely manner (mostly via e-mail).


English level should be excellent
 
Please visit our website and find more details about our company: ----------
Roles & Responsibilities:
Main Responsibilities:
  • Identifying software solutions.
  • Logging and keeping records of customer/employee query through a ticketing system
  • Troubleshooting technical issues.
  • Contact customers to quickly get to the root of their problem
  • Managing multiple cases at one time
  • Resolving network issues Backup PC
  • Provide first level support to customers and help them resolve technical issues
  • Provide technical support to employees
 
Requirements & Qualifications:
Requirements:
  • Average timezone of work Utc-04:00
  • Willing and able to work different shifts to provide 24x7x365 support coverage if it is needed
  • Very good verbal and written communication skills in the English Language
  • High technology-oriented
  • Excellent knowledge of MS Office
  • Ability to multi-task, prioritize, and manage time effectively
  • Attention to detail and accuracy
  • Be able to work in a team environment
  • Must have a high level of initiative, assertiveness, and self-direction
  • Must have a strong personal commitment to quality and customer service
  • Ability to perform with minimal supervision (as your skills and knowledge increase)
  • Strong desire and aptitude to learn quickly and develop new skills
  • Must have analytical skills and a creative problem-solving approach
Skills Required:
Customer Service
Chat Support Level 4
Email Support Level 4
Technical Support Level 3
Phone Support Level 3
Customer Support Level 3
Administrative Support
Virtual Assistant Level 3