THE QUICK AND DIRTY OF THE ROLE:
You’ll be responsible for co-managing up to 50 client video projects. You'll lead the client through the entire process, from you leading the first kickoff call and managing our global team to deliver their final video. You’ll experience challenges along the way (maybe some feedback from a client that the animation team doesn’t understand, or 5 video projects being delivered at the same time with a deadline looming for each), so you'll need to think on your feet!
You MUST be a fast learner and adaptable, able to make decisions quickly in a high pressure, fast-paced environment. Seriously, it’s fast-paced. You’ve gotta be able to handle the curveballs with grace. You won’t be micromanaged!
- Lead Kick Off calls with clients to understand their business and their video preferences
- Translate kick off calls into clear briefs for the script writers and animation teams
- Keep clients updated continuously on the project status (clients should never have to email to ask "when will be receiving the next deliverable")
- Stay in constant contact with animation teams to ensure deadlines are met
- Turn our clients into raving fans by giving them exceptional customer service