• Provide, coordinate, and consolidate all necessary data in order to process payroll in a timely and accurate manner following legal and company standards. • Participate in the analysis, preparation, and maintenance of payroll. • Ensure that the preparation and distribution of payroll comply with established schedules, compile and calculate payroll data, investigate and resolve errors in payroll processing, and have a working knowledge of the Company's policies and procedures related to payroll, timekeeping, audit, and accounting. • Oracle versed Management Skills • Monitors & supervises the performance and development of a team and the assigned Quality Assurance Specialist of the team. • Provides feedback & coaching regarding performance and quality of each agent & ensures that client goals are met by all the agents in the team. • Grades call of agents through recorded, remote, and side-by-side. • Keen to data accuracy