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Attention to Detail, Internet Browsing, Microsoft Word, Team Player, Customer Support, Email Support, Order Processing, Phone Support, Technical Support, Chat Support
Attention to Detail, Internet Browsing, Microsoft Word, Team Player, Customer Support, Email Support, Order Processing, Phone Support, Technical Support, Chat Support
Name: Florhemin Miranda
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 38
Name: Florhemin Miranda
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Quezon City, Philippines
Gender: Female
Age: 38
About Me
I have extensive experience in the BPO/Call Center Industry for more than 8 years and made significant contributions to each company and programs I’ve been with in terms of performance and processes. In my years of experience, I have developed my leadership, management and people skills which are essential to team motivation, coaching and team building. I have good analytical and problem-solving skills which are necessary for creating reports, analyzing performance data and creating effective developmental plans for front liners. And I also have excellent communication and listening skills which are essential in a contact center industry. I have also worked with the Philippine's largest telecom company Globe Telecom for more than 3 years as a Project Manager and with Accenture as a Mobilization Lead/DMAT Architect.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Mobilization Lead
Company Name:
Accenture
Work Experience:
Less Than 6 Months
2
Work Description:
Project Management
Company Name:
Globe Telecom
Work Experience:
3 Years
3
Work Description:
Senior Team Manager for voice,chat,email
Company Name:
Sutherland Global Services
Work Experience:
3 Years
4
Work Description:
Team Lead for Customer Service, Technical Support
Company Name:
Convergys Corporation
Work Experience:
3 Years
My Skills
General Computer Skills
Attention to Detail Level 5
Team Player Level 5
Microsoft Word Level 5
Internet Browsing Level 5
Typing Speed Level 4
Fast Pace Working Level 4
Rapid Skill Learning Level 4
Google Docs Level 4
Microsoft Outlook Level 4
Problem Solving Level 4
Microsoft Powerpoint Level 3
Microsoft Excel Level 3
Flexible Schedule Level 3
Administrative Support
Data Entry Level 4
Data Processing Level 4
Email Handling Level 4
General Office Skills Level 4
Office Admin Level 4
Travel Planning Level 4
Call Center Skills Level 4
BPO Level 4
Helpdesk Level 3
Event Planning Level 3
Desktop Support Level 3
Typing Level 3
Customer Service
Chat Support Level 5
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Email Support Level 5
Customer Support Level 5
Writing & Content
English Proofreading Level 3
Business Writing Level 3
Blog Level 3
Mobile Applications
Mobile Programming Level 4
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