Remote Worker Profile
Attention to Detail, Internet Browsing, Microsoft Word, Team Player, Customer Support, Email Support, Order Processing, Phone Support, Technical Support, Chat Support
Name: Florhemin Miranda
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 38
Name: Florhemin Miranda
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Quezon City, Philippines
Gender: Female
Age: 38
About Me
I have extensive experience in the BPO/Call Center Industry for more than 8 years and made significant contributions to each company and programs I’ve been with in terms of performance and processes. In my years of experience, I have developed my leadership, management and people skills which are essential to team motivation, coaching and team building. I have good analytical and problem-solving skills which are necessary for creating reports, analyzing performance data and creating effective developmental plans for front liners. And I also have excellent communication and listening skills which are essential in a contact center industry.
I have also worked with the Philippine's largest telecom company Globe Telecom for more than 3 years as a Project Manager and with Accenture as a Mobilization Lead/DMAT Architect.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 5-6 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Mobilization Lead
Company Name:
Accenture
Work Experience:
Less Than 6 Months
2
Work Description:
Project Management
Company Name:
Globe Telecom
Work Experience:
3 Years
3
Work Description:
Senior Team Manager for voice,chat,email
Company Name:
Sutherland Global Services
Work Experience:
3 Years
4
Work Description:
Team Lead for Customer Service, Technical Support
Company Name:
Convergys Corporation
Work Experience:
3 Years
My Skills
General Computer Skills
Attention to Detail
Team Player
Microsoft Word
Internet Browsing
Problem Solving
Microsoft Outlook
Google Docs
Rapid Skill Learning
Fast Pace Working
Typing Speed
Microsoft Powerpoint
Microsoft Excel
Flexible Schedule
Administrative Support
BPO
Travel Planning
Office Admin
General Office Skills
Email Handling
Data Processing
Data Entry
Call Center Skills
Typing
Helpdesk
Event Planning
Desktop Support
Customer Service
Chat Support
Technical Support
Phone Support
Order Processing
Email Support
Customer Support
Writing & Content
English Proofreading
Business Writing
Blog
Mobile Applications
Mobile Programming
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- Facebook Marketing
- Photoshop
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- Internet Research
- Customer Support
- Blogging
- Article Writing
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