I have extensive experience in the BPO/Call Center Industry for more than 8 years and made significant contributions to each company and programs I’ve been with in terms of performance and processes. In my years of experience, I have developed my leadership, management and people skills which are essential to team motivation, coaching and team building. I have good analytical and problem-solving skills which are necessary for creating reports, analyzing performance data and creating effective developmental plans for front liners. And I also have excellent communication and listening skills which are essential in a contact center industry. I have also worked with the Philippine's largest telecom company Globe Telecom for more than 3 years as a Project Manager and with Accenture as a Mobilization Lead/DMAT Architect.