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Remote Worker Profile
Typing Speed, Call Center Skills, Data Entry, Telephone Handling, Typing, Virtual Assistant, Order Processing, Sales, Telemarketing, Shopify
Typing Speed, Call Center Skills, Data Entry, Telephone Handling, Typing, Virtual Assistant, Order Processing, Sales, Telemarketing, Shopify
Name: Rizalyn Tolentino
Location: Caloocan City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $550/Month
Age: 35
Name: Rizalyn Tolentino
Available: Full Time 40 Hours/Week or More
Desired Salary: $550/Month
Location: Caloocan City, Philippines
Gender: Female
Age: 35
About Me
I started working in the BPO industry since 2005 and started working from home last year. I have dealt with inbound and outbound accounts, B2B or consumer accounts, sales, customer service and both, US, Australian, UK and NZ accounts. It was March of last year when I started working as a Virtual Assistant for an e-commerce business using the Shopify platform. I started as a VA in the business therefore, I did pretty much everything, from responding to customer queries through Gmail and FB regarding shipment times, quality and origin of the products, to processing changes, refunds, replacements request, resolves PayPal disputes, posting products and engagements through FB and processing of orders through Aliexpress, etc. Last quarter of last year, I was promoted as the Program Manager, wherein I had 4 CS VAs, 1 Order VA, 2 fulfillment VAs, and a social media VA. Since then, I was just looking over their performance to make sure that everyone does the job well and assisted them on their issues and concerns. Together with my promotion, I was tasked to launch ads on Facebook and to come up with different ad sets on different campaigns which helped the business earn more profit. With my experience, I am positive that I am the best candidate for this role. Apart from my experience, I do have 2 DSL connections from the different provider. I have a laptop and a computer to ensure that I'll have a backup in worst case scenario. I am hoping to hear from you the soonest.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Program Manager
Company Name:
Commerce Technique
Work Experience:
2 Years
2
Work Description:
Customer Service/Sales
Company Name:
Teletech
Work Experience:
3 Years
3
Work Description:
Sales Associate
Company Name:
Acquire Asia Pacific
Work Experience:
2 Years
My Skills
Administrative Support
eCommerce Management Level 5
Drop Shipping Level 5
Fulfillment Orders Level 5
Call Center Skills Level 5
Data Entry Level 5
Telephone Handling Level 5
Typing Level 5
Virtual Assistant Level 5
Data Processing Level 4
Email Handling Level 4
General Office Skills Level 4
Office Admin Level 4
Calendaring Level 4
Admin Assistant Level 4
Internet Research Level 3
General Computer Skills
Typing Speed Level 5
Attention to Detail Level 4
Flexible Schedule Level 4
Google Docs Level 4
Internet Browsing Level 4
Microsoft Excel Level 4
Microsoft Word Level 4
Team Player Level 4
Microsoft Powerpoint Level 3
Microsoft Outlook Level 3
Fast Pace Working Level 3
Sales & Marketing
Shopify Level 5
Telemarketing Level 5
Sales Level 5
Lead Generation Level 4
Sales & Lead Generation Level 4
Facebook Marketing Level 3
Advertising Level 3
Social Media Marketing Level 3
Customer Service
Chat Support Level 5
Order Processing Level 5
Email Support Level 4
Phone Support Level 4
Customer Support Level 4
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