I'm an experienced BPO Professional with 5 years of experience in quality, training and operations management. I'm always on top of things and my principle in life is to do more than what is expected. I've been exposed to email, chat and phone accounts on customer service, retail sales and technical platforms. I've started as a customer service specialist in 2009. In the next few years, I got promoted as Quality Analyst basically focusing on customer delight which gears towards achieving satisfactory NPS. On 2012, I leveled up as a Customer Support Supervisor and as an Assistant Manager on 2013. My goal is to ensure that my Client/Stakeholders are delighted. My drive always aims for results based on team recognition and consequence management.