I have been in this industry, making/ receiving calls for the past 10 years. I have several recognition/awards from my previous employment and I am confident that I can make an account work for us both. I have handled different accounts such as the following: * Insurance (Eligibility Specialist) * Real estate (appointment setter for rentals & investors) * SEO, mobile app and web design (appointment setter/ set up webinar) * Advertising specialty industry (order entry, admin assistant, sourcing, executive assistant) * Reputation management (leads mining and appointment setting) * Non-profit (Asked for pledge for several non-profit accounts) * Broadband and Telco (sales/ switching provider) * Chat support and several cold calling sales, lead gen, appointment setting, data entry, data research, support accounts. I have used different types of CRMs, dialers and reporting system. I am proficient in Microsoft office and definitely a fast learner.