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Attention to Detail, BPO, Customer Support, Telephone Handling, Order Processing, Phone Support, Filipino, Fulfillment Orders, Inventory Health, Microsoft Excel
Attention to Detail, BPO, Customer Support, Telephone Handling, Order Processing, Phone Support, Filipino, Fulfillment Orders, Inventory Health, Microsoft Excel
Name: Gerry De La Cruz
Location: Laguna, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Male
Desired Salary: $500/Month
Age: 39
Name: Gerry De La Cruz
Available: Part Time 30 Hours/Week or Less
Desired Salary: $500/Month
Location: Laguna, Philippines
Gender: Male
Age: 39
About Me
I have a solid background in customer service and in telemarketing. As a former customer service representative for almost 10 years in 3 American business process outsourcing companies here in the Philippines, I gained skills and knowledge in communicating English to different types of people over the phone. I mastered resolving complicated issues while pacifying customers, and offer products or services before ending a call.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Customer service, Banking transactions
Company Name:
Wells Fargo Philippines
Work Experience:
2 Years
2
Work Description:
Customer service, insurance claims
Company Name:
APAC Customer Service
Work Experience:
4 Years Or More
3
Verified
Work Description:
Order taking, Upselling
Verified
Company Name:
West Contact Services
Work Experience:
2 Years
My Skills
Administrative Support
Inventory Health Level 5
Fulfillment Orders Level 5
Telephone Handling Level 5
BPO Level 5
General Office Skills Level 4
Helpdesk Level 4
Internet Research Level 4
Time Management Level 4
Travel Planning Level 4
Virtual Assistant Level 4
Email Handling Level 4
Calendaring Level 4
Admin Assistant Level 4
Transcription Level 3
Office Admin Level 3
Medical Billing Level 3
Sourcing Level 3
General Computer Skills
Attention to Detail Level 5
Microsoft Excel Level 4
Microsoft Word Level 4
Problem Solving Level 4
Typing Speed Level 3
Google Docs Level 3
Customer Service
Phone Support Level 5
Order Processing Level 5
Customer Support Level 5
Technical Support Level 3
Email Support Level 3
Writing & Content
Blog Level 4
English Punctuation Level 4
Feature Writing Level 3
Copywriting Level 3
Translation & Languages
Filipino Level 5
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