Playing with words and making it come alive in an article or document is what I do. I can help you create your user guides, do some typing work, or be a virtual assistant for your company. I am proficient in all office packages which includes Microsoft Word, PowerPoint, Excel and Outlook. I also proofread and translate from English to Afrikaans and vice versa. My education level includes the following: Diploma in Education, Certificate in Instructional Design, Diploma in Copywriting, Certificate in Search Engine Optimization (SEO) and a TEFL Certificate (Teaching English as a Foreign Language). I worked for Telkom SA Ltd from December 1983 to April 2013, getting promoted from a Data typist to Personnel Officer: Human Resources and in 1999 to a Learning and Development specialist, specializing in instructional design and training in sales and marketing, soft skills, systems (database), basic customer care, contact center's, technical and customer-facing domains.