I have over 10 years of experience in the customer service department. I started as an agent and worked myself up as a team manager. I handled email and chat support, inbound sales and customer service as a team manager in the BPO industry. From my previous job as a freelancer, I was an email support representative for an American company. I have a passion for providing the best customer service and make sure that I provide or answer any questions or concerns that the customer may have. I understand that for a company to grow and survive, it should have an exceptional customer service. I believe that it takes years for a company to gain a loyal customer and only seconds to lose a customer.