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Remote Worker Profile
BPO, Call Center Skills, Customer Support, Email Handling, Telephone Handling, Typing, Email Support, Phone Support, Salesforce.com, Chat Support
BPO, Call Center Skills, Customer Support, Email Handling, Telephone Handling, Typing, Email Support, Phone Support, Salesforce.com, Chat Support
Name: Merian Catherine Malasaga
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $650/Month
Age: 39
Name: Merian Catherine Malasaga
Available: Full Time 40 Hours/Week or More
Desired Salary: $650/Month
Location: Quezon City, Philippines
Gender: Female
Age: 39
About Me
I have over 10 years of experience in the customer service department. I started as an agent and worked myself up as a team manager. I handled email and chat support, inbound sales and customer service as a team manager in the BPO industry. From my previous job as a freelancer, I was an email support representative for an American company. I have a passion for providing the best customer service and make sure that I provide or answer any questions or concerns that the customer may have. I understand that for a company to grow and survive, it should have an exceptional customer service. I believe that it takes years for a company to gain a loyal customer and only seconds to lose a customer.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking:
  • English Writing: Professional Level
Previous Work Experience
1
Verified
Work Description:
Email Support
Verified
Company Name:
Thumbtack.com
Work Experience:
3 Years
2
Verified
Work Description:
Inbound Support and Assistant Team Lead
Verified
Company Name:
Wells Fargo
Work Experience:
1 Year
3
Verified
Work Description:
Assistant Trainer/ Authorize Transaction
Verified
Company Name:
Global Payments Processing Inc.
Work Experience:
2 Years
4
Verified
Work Description:
Team Leader for Chat/ Email support
Verified
Company Name:
TRG Philippines
Work Experience:
3 Years
5
Verified
Work Description:
Resolution Specialist
Verified
Company Name:
Dell International Services
Work Experience:
2 Years
6
Verified
Work Description:
Customer Support
Verified
Company Name:
Clientlogic Philippines
Work Experience:
Less Than 12 Months
My Skills
Administrative Support
BPO Level 5
Typing Level 5
Telephone Handling Level 5
Email Handling Level 5
Call Center Skills Level 5
Data Entry Level 4
Sourcing Level 4
Virtual Assistant Level 3
Office Admin Level 3
General Office Skills Level 3
Craigslist Level 3
Admin Assistant Level 3
General Computer Skills
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Problem Solving Level 4
Typing Speed Level 4
Microsoft Outlook Level 4
Microsoft Excel Level 4
Attention to Detail Level 4
Fast Pace Working Level 4
Rapid Skill Learning Level 4
Flexible Schedule Level 4
Google Docs Level 4
Internet Browsing Level 4
Customer Service
Chat Support Level 5
Phone Support Level 5
Email Support Level 5
Customer Support Level 5
Technical Support Level 3
Order Processing Level 3
Sales & Marketing
Salesforce.com Level 5
Sales Level 3
Analytics Level 3
Word-of-Mouth Level 3
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