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BPO, Call Center Skills, Customer Support, Email Support, Order Processing, Phone Support, Technical Support, Internet Browsing, Email Handling, Helpdesk
BPO, Call Center Skills, Customer Support, Email Support, Order Processing, Phone Support, Technical Support, Internet Browsing, Email Handling, Helpdesk
Name: Mona Bianca Burgos
Location: Bacolod City, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $350/Month
Age: 28
Name: Mona Bianca Burgos
Available: Part Time 30 Hours/Week or Less
Desired Salary: $350/Month
Location: Bacolod City, Philippines
Gender: Female
Age: 28
About Me
I've been in the BPO industry for almost 7 years handling both technical and customer service. And with that period of time, I have been given recognition on numerous occasions. I can say that being reliable, hard-working, a team player, skilled in communicating with customers over the phone are a few strengths that I possess. I have a versatile skill-set, I was also able to manage our Family business, and I have the knowledge of the basic in and out of Finance. I have extensive training of Real Estate essentials for Investors. This includes seller lead calls, creating buyer's lists, valuation of comparables/COMPS and other real estate administrative tasks. I value time and attendance have never been an issue. Going the extra mile to satisfy the customer's needs is my mantra all the time. I‘d like to build a long term career that lets me focus on professional growth. I look forward to working with your company in providing excellent customer service.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Virtual Assistant- Real Estate
Company Name:
Investor Virtual Assistant Services
Work Experience:
Less Than 6 Months
2
Work Description:
Technical Support Representative
Company Name:
Teleperfromance
Work Experience:
2 Years
3
Work Description:
Technical Support Representative
Company Name:
Transcom Asia
Work Experience:
2 Years
4
Work Description:
Customer Service Representative
Company Name:
Teletech Bacolod
Work Experience:
Less Than 12 Months
My Skills
Administrative Support
BPO Level 5
Call Center Skills Level 5
Travel Planning Level 4
Telephone Handling Level 4
Helpdesk Level 4
Email Handling Level 4
Typing Level 3
Office Admin Level 3
Internet Research Level 3
Craigslist Level 3
Data Entry Level 3
Desktop Support Level 3
Event Planning Level 3
Sales & Marketing
Leads Level 4
Account Management Level 3
Advertising Level 3
Analytics Level 3
Craigslist Posting Level 3
CRM Level 3
SEM Level 3
SEO Level 3
Social Networking Level 3
Surveys Level 3
Customer Service
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Email Support Level 5
Customer Support Level 5
General Computer Skills
Internet Browsing Level 4
Google Docs Level 3
Microsoft Word Level 3
Typing Speed Level 3
Writing & Content
Travel Writing Level 3
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