I have been working for almost 7 years now. I have 5 years experience in the BPO industry handling customer service for eBay. My last position was a Data Analyst. As a Data Analyst, I worked directly with the managers and director in bridging the gap between the top performers and nonperformers to achieve the company's objective in exceeding the client's expectation. Part of my tasks was sending daily/weekly/monthly trends and analysis of the business' performance and recommending action plans based on the analysis. Prior to being a Data Analyst, I was a Team Leader for 3 years handling different lines of businesses. We provide real time support for the teammates and give coaching and feedback. I started as a Customer Representative and was expected to provide a one call resolution and an experience that our customers love. Also, I have experienced as an encoder for Haband, Blair, Dr. Leonard's and Collections and was a transcriptionist for CallRevu for US Car Dealerships.