Remote Worker Profile
Flexible Schedule, Internet Browsing, Microsoft Word, Problem Solving, Typing Speed, Call Center Skills, Internet Research, Telephone Handling, Typing, Phone Support
Name: Angelica De Jesus
Location: Pampanga, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 29
Name: Angelica De Jesus
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Pampanga, Philippines
Gender: Female
Age: 29
About Me
I have been working for almost 7 years now. I have 5 years experience in the BPO industry handling customer service for eBay. My last position was a Data Analyst. As a Data Analyst, I worked directly with the managers and director in bridging the gap between the top performers and nonperformers to achieve the company's objective in exceeding the client's expectation. Part of my tasks was sending daily/weekly/monthly trends and analysis of the business' performance and recommending action plans based on the analysis.
Prior to being a Data Analyst, I was a Team Leader for 3 years handling different lines of businesses. We provide real time support for the teammates and give coaching and feedback.
I started as a Customer Representative and was expected to provide a one call resolution and an experience that our customers love.
Also, I have experienced as an encoder for Haband, Blair, Dr. Leonard's and Collections and was a transcriptionist for CallRevu for US Car Dealerships.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 2-4 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Data Analyst/Team Leader/CSR
Company Name:
ePerformax Contact Center and BPO
Work Experience:
4 Years Or More
2
Work Description:
Encoder/Transcriptionist
Company Name:
Cyber City Teleservices
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Internet Browsing
Microsoft Word
Problem Solving
Typing Speed
Flexible Schedule
Microsoft Excel
Team Player
Microsoft Powerpoint
Rapid Skill Learning
Fast Pace Working
Attention to Detail
Google Docs
Microsoft Outlook
Administrative Support
Call Center Skills
Internet Research
Telephone Handling
Typing
Time Management
Data Processing
Data Entry
BPO
Transcription
Virtual Assistant
Customer Service
Phone Support
Email Support
Order Processing
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