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Remote Worker Profile
Flexible Schedule, Internet Browsing, Microsoft Word, Problem Solving, Typing Speed, Call Center Skills, Internet Research, Telephone Handling, Typing, Phone Support
Flexible Schedule, Internet Browsing, Microsoft Word, Problem Solving, Typing Speed, Call Center Skills, Internet Research, Telephone Handling, Typing, Phone Support
Name: Angelica De Jesus
Location: Pampanga, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 29
Name: Angelica De Jesus
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Pampanga, Philippines
Gender: Female
Age: 29
About Me
I have been working for almost 7 years now. I have 5 years experience in the BPO industry handling customer service for eBay. My last position was a Data Analyst. As a Data Analyst, I worked directly with the managers and director in bridging the gap between the top performers and nonperformers to achieve the company's objective in exceeding the client's expectation. Part of my tasks was sending daily/weekly/monthly trends and analysis of the business' performance and recommending action plans based on the analysis. Prior to being a Data Analyst, I was a Team Leader for 3 years handling different lines of businesses. We provide real time support for the teammates and give coaching and feedback. I started as a Customer Representative and was expected to provide a one call resolution and an experience that our customers love. Also, I have experienced as an encoder for Haband, Blair, Dr. Leonard's and Collections and was a transcriptionist for CallRevu for US Car Dealerships.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Data Analyst/Team Leader/CSR
Company Name:
ePerformax Contact Center and BPO
Work Experience:
4 Years Or More
2
Work Description:
Encoder/Transcriptionist
Company Name:
Cyber City Teleservices
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Flexible Schedule Level 5
Typing Speed Level 5
Problem Solving Level 5
Microsoft Word Level 5
Internet Browsing Level 5
Team Player Level 4
Microsoft Powerpoint Level 4
Microsoft Excel Level 4
Rapid Skill Learning Level 4
Fast Pace Working Level 4
Attention to Detail Level 4
Microsoft Outlook Level 3
Google Docs Level 3
Administrative Support
Typing Level 5
Telephone Handling Level 5
Internet Research Level 5
Call Center Skills Level 5
Time Management Level 4
Data Processing Level 4
Data Entry Level 4
BPO Level 4
Virtual Assistant Level 3
Transcription Level 3
Customer Service
Phone Support Level 5
Email Support Level 3
Order Processing Level 3
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